Contact
The fastest way to reach us is email: we read everything and reply to most messages within two business days.
Bug reports (the most useful kind of message)
To make a bug fixable, include whatever you can of:
- your browser and version (e.g. "Firefox 141, Windows 11");
- a description of what you did and what happened instead;
- if the failure involves a specific file: its format, rough color count and size. Please do not send artwork you don't want to share; a reduced/sanitized version is fine, since it never needs to leave our sight unless you attach it;
- any error text shown in the browser console (F12 → Console).
Other topics
- Conversion quality feedback: a real-world file that traces badly helps us tune the palette and curve stages; tell us the settings you used and what looked wrong.
- Feature suggestions: the most requested recent ones were per-layer downloads and color merging; both are live. What should be next?
- Privacy questions and data rights requests: see the Privacy Policy first; email us for anything covered there (access, deletion, objection).
- Advertising and partnerships: we only run clearly labeled placements through Google AdSense; other formats are currently not accepted.
Who you're writing to
The site is built and operated by Kynex Media, the same small team behind the converter itself, so support mail goes to the people who can actually fix the code.